Our Story

Olivia Hughes Recruitment is a boutique specialist recruitment agency providing a high-end, bespoke and professional recruitment service, specialising in HR recruitment.

So, what is it that makes Olivia Hughes Recruitment any different to all the many other recruitment agencies out there? Please read our story to find out...

Our Story

"I knew that I wanted to create a recruitment agency
that was different to other recruitment agencies."

I started my career working in HR and very quickly realised that I had a huge passion for recruitment. Working as part of a wider HR team, I headed up the recruitment function in-house at Pets at Home for over 10 years, enjoying great success within that time. My interview to offer ratio was stronger than 2:1 for the candidates that I sourced (this meant that for every 2 candidates that we interviewed, we would make an offer to 1 of them), coupled with the lowest labour turnover figures in the retail industry. Whilst working at Pets at Home it was my ultimate belief that we would never compromise on our recruitment process, and therefore when I established Olivia Hughes Recruitment 8 years ago, my aim was to bring my approach to recruitment to a recruitment agency model. I knew that I wanted to create a recruitment agency that was different to other recruitment agencies. One that was built on providing exceptional service, best-in class quality as well as trust and integrity.

My approach to recruitment is one which is driven by quality and a commitment to finding only the right candidates for the businesses whom I work with, using a proactive and bespoke approach. This approach not only allows me to identify the best candidates in the marketplace, but enables me to deliver outstanding results. I am honest, discreet and professional as well as being extremely thorough and tenacious in my approach, leaving no stone unturned. I take great pride in the fact that 85% of the candidates that I submit, are in fact selected for interview, demonstrating the quality of the candidates that I submit.

Olivia Hughes - Founder and CEO

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“A lot of people are wary when it comes to recruitment agencies. Are they worth it? Are they any good? Are they just going to throw any odd job your way in the hope that you accept? I had those same doubts too until I got in contact with Olivia. I have just recently come out of a recruitment process which lasted a few months and at no point throughout the process did I feel forgotten about or like I was just another number to fill a seat. Olivia was regularly in contact with me as soon as there were the slightest of updates or even when there was no update at all. Like magic, she even managed to answer questions that I didn't know I had! Olivia has been instrumental within my job search and I cannot thank or recommend her enough. Thanks again for truly going above and beyond. You are a breath of fresh air in a sometimes daunting process.”

Candidate Feedback

“Olivia and I have worked together for a number of years now. She understands what we look for in candidates, and only sends across high quality candidates. She is one of the most trusted agency partners we have on our PSL. Olivia is a delight to work with, trustworthy and dependable. We keep in contact regularly and have built a strong working relationship over the years.”

Client Feedback

“Olivia is, by far the most experienced and efficient recruiter I’ve met and worked with. She really takes the time to understand our business and what we’re looking for in a role, and then always provides us with a really high calibre of candidates. I’ve always found her to be really professional, honest and transparent. The service level that she provides is second to none, and this, coupled with her thorough and rigorous approach is what sets her apart from other recruiters that I’ve used in the past. I’ve used her for years, she really goes the extra mile and I can’t recommend her highly enough.”

Client Feedback


It was easy to define my company values as they originate from my personal beliefs which I always apply to my every day, personal life and which have subsequently gone on to underpin my recruitment career. They are things which all come naturally to me as a person as they simply represent who I am and what Olivia Hughes Recruitment stands for.

  • Honesty: Sincere and transparent in my approach
  • Integrity: Standing by my morals and principles at all times, doing what I say I'm going to do
  • Quality/High Standards: 'Recruitment without compromise' is key
  • Professionalism: An expert in my field, focused on finding the right candidate
  • Passion: A passion for recruitment, a love for finding great people for great businesses and with it comes a drive to succeed